Tata Consultancy Services (TCS) offers telecaller roles in Uttar Pradesh that play a crucial part in the company’s operations. These positions involve making and receiving calls to assist clients, provide information, and support various business processes and operations. Telecallers at TCS are responsible for handling customer inquiries, addressing issues, and ensuring effective communication. Their work helps maintain smooth interactions between TCS and its clients, contributing to the overall efficiency and success of the company.
Telecaller Job Responsibilities
We are seeking a motivated and energetic telecaller to help increase our sales by contacting both existing and potential clients. Your role will involve gathering individual contact details and finding additional prospects from our target audience. To excel in this position, you should be able to persuade even the most skeptical individuals to consider our products or services. Additionally, you will be expected to offer ideas on how to use client feedback to enhance our offerings.
Telecaller Responsibilities Overview
- Understand all aspects of our products or services.
- Keep contact lists current and regularly update them.
- Achieve and surpass the sales goals set by the company.
- Stay informed about market trends to better assist customers.
- Recognize customer needs and offer solutions with our products and services.
- Create and keep strong connections with potential clients.
Telecaller Qualifications
- Bachelor’s degree or equivalent qualification.
- Previous experience as a telecaller or in a similar position.
- Completed a training program related to sales.
- Proficient with computer use.
- Familiarity with different cultures and perspectives.
- Adaptable communication style for various situations.
- Strong skills in interacting with people, researching, and maintaining records.
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Handle feedback in a positive way without taking it personally.
Telecaller Position Overview
Roles
- Reach out to existing and potential clients to provide information about our products and services.
- Answer all questions and inquiries about the company and what it offers.
- Find out what customers need by asking questions and then close the sales.
- Maintain and update the customer database regularly.
- Process orders accurately and efficiently.
- Protect the company’s image by addressing customer complaints.
- Boost sales by exceeding targets and making extra efforts.
- Record all sales calls and important information for future reference.
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Job Specifications
- At least 1 year of experience as a telecaller or in a similar role.
- Proven ability to meet or surpass sales goals.
- Experience with computer programs like CRM systems and phone software.
- Proficient in English.
- Strong skills in interacting with people and effective communication.
- Good at negotiating and resolving problems.
- A degree in B.Sc or BA is a plus.
